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2517 N.C. Hwy 172
Sneads Ferry, N.C. 28460
RETURN POLICY - Before returning a product you must contact Fancy Paws for a return authorization. Contact us at 910-327-3332. A copy of your invoice must be included with all returns.
30 Day Warranty If for any reason you are not satisfied with the performance of any equipment within the 30 day warranty, you may return it for a full refund . All 30 day warranty returns must be in “as-new” condition with the original packaging (also in “as-new” condition). All instruction manuals, accessories, parts, etc. which came with the original shipment must be returned. Prior to returning items, please call Fancy Paws at 910-327-3332 in order to receive shipping instructions and a RMA number. Refunds will be issued after the equipment is received, inspected and verified to be in good working condition. Note: if the products are worn to the point they can’t be resold “as-new” products the 30 day warranty is void. Shipping costs are non-refundable. Some products may require a re-stocking fee.
Manufacturer Equipment Warranty - This warranty covers any failure of the equipment due to defective material or workmanship. This warranty is provided by the equipment manufacturer and is void if the equipment has been used for purposes other than its intended purpose, abused, or damaged due to improper handling or installation. The Equipment warranty from the manufacturer does not cover dog chew, product tampering, lost or stolen collars, broken probes, lightening & surge damage (Over 1 year) and AC/DC power adapters or batteries.
Birdcage exception: Cages that are returned are subject to a $50 per box restocking fee.
Kittywalk Cat Enclosures have a 25% restocking fee for any returns.
Ideal Pet Products have a 15% restocking fee for any returns.
Warrany and Return Policy - General written policy for Fancypaws Pet Supplies
We will ship UPS in most cases. Some items are shipped Fed Ex or the US Postal Service
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